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FAQS

Why should I buy pedometers from Custompedometer.com?

Imprinting your brand name and logo on these personalized pedometers from Custompedometer.com will boost your brand identity in the market. We have a broad spectrum choice of pedometers for our customers to propagate their brand name. You get a variety of option to select the best one that sync with your business. We offer free shipping, free design and pay after approval of artwork.

How to make an order?

Browse our site and find the pedometer that best match with your business promotional requirements. Contact our creative team and discuss your requirements with them. They will analyze the requirement and create a blue print based on that. You will hear from us within 24 hours. Once the design is approved, you can make the payment through our industry accepted payment methods to place the order.

Can I order pedometers that are not in your website?

Definitely yes. We are happy to help you in your brand promotional activity by providing the specific type of pedometers you wish to have from us. At Custompedometer.com, we showcase our most popular products. Our website will be updated anytime and if you want to know more about a specific product that is not in our site you can contact us for more details.

Is there any limitation to the minimum and maximum quantities?

We can definitely process orders above maximum quantity. Orders below minimum quantity cannot be processed. Contact us for special prices on more than the defined maximum quantity.

How do I send art work?

Your art work can reach us via email or you can even fax it. Once we receive the design specifications, our designers will get back to you with the art design within twenty four hours.

Does your price include the logo imprint?

Yes, the logo imprint charge is also included in the price.

Can I have a look on my promotional pedometer before production?

We will provide you a visual proof before the production of promotional pedometer. We will also give the size specifications and more. This will be sent for your approval. You can suggest necessary changes at this point.

Can I get the imprint done in different colors?

Imprint colors can be done in different colors. It is your choice and we provide you with different options to select the best one that goes well with your idea.

What is your return policy?

We follow industry standard return policy. For customized products, we imply a no return and no refund policy. If an order is not delivered properly due to our mistake then we will reprint and ship it. Once an error is identified, we will work on it to reprint the order exactly as you requested. You cannot change the color of the imprint unless pre approved by us.

Do you take rush orders?

We are equipped to handle twenty four hour rush order. This does not include shipping time. We guarantee on the production time. The accurate delivery time will be framed on this basis. It could only be estimated based on the shipping but the customer can opt for expedited shipping. In that case, delivery date will be guaranteed. We recommend rush orders as a last resort for the customers. It is not advisable because of the complications involved in designing and imprinting. Camera ready art work is also available for rush orders to reduce error risks.

How large will you print my brand name and logo?

The pedometers have limited imprint area. So we hold the right to resize the artwork to fit the imprint area. We will try our best to follow the suggested size of the artwork. We have a standard imprint size of the item ordered.

What is your order cancellation policy?

You may cancel the order before production but you will be responsible for the pre-production charges like cost related to art works. If the order is not processed, then you do not have to make any payment to cancel the order.

How long it will take to receive my order?

Production time depends mostly on the product. The average time varies between 2 to 3 weeks after the approval of the art work.

Do you offer free graphic design services for my product requirement?

Of course, we can support your design requirements. We have a creative art work and graphic design team who offers various options for your products.

Do you offer money back guarantee?

We offer 110% money back guarantee that is not known anywhere in the industry without compromising the quality. If you find a product with a base price that is lower than ours, then we will beat it by 10%.

General query

How safe is the personal information I provide you?

The personal information you provide us will be safe in our hands. Our payment gateways are 100% secure. We will not disclose any information to others.

How will you deliver my order?

We offer Free shipping (2-5 days), FedEx – 2 Days and Standard Overnight shipping.

Do you offer drop shipping?

Yes. When an order is shipped to multiple locations, the largest order charge to one location will be considered as free shipping. There will be extra shipping charges to any additional location.

What payment methods are available?

The customers can use credit cards, debit cards, pay pal or payment after approval. In payment after approval, the customer has to approve the work and make the payment. They can also use American Express, Visa, Discover, Visa and Master card.


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Testimonials

Great collection, working, and affectionate prices - the list is simply large, if someone asks me to recount my personal experience with cust ompedometer.com. You guys rock!

Beige Comet, Memphis, Tennessee

I am eagerly awaiting the next event on our health care calendar to order it from you guys again and distribute them to our eager clients.The earlier experience is good enough to cajole me to give a second try.

Nick Downy, Burlington, Vermont